Why merchants land here
A suspension blocks your products from Google Shopping and often affects free listings. Before submitting another review request, merchants need a clear picture of what on the site or feed may conflict with Google policies.
What this issue means
A suspended Merchant Center account means Google has restricted your ability to serve Shopping ads or listings. Causes are often linked to business transparency, policy pages, product data quality, or inconsistencies between your site and Merchant Center — not a single broken setting.
Common causes
Patterns we see before Merchant Center accounts recover or products get re-approved.
- •Missing or hard-to-find refund, shipping, or privacy policies
- •Business identity gaps — no About page, weak contact details, or unclear legal entity
- •Product landing pages that differ from feed data (price, availability, title)
- •Trust signals blocked by robots.txt or poor site quality
- •Repeated review submissions without fixing underlying site issues
What Shopping Rescue checks
Automated crawl and rules engine — no Google passwords required.
- Policy pages: shipping, returns, privacy, terms, and contact
- Business identity: About page, organization schema, visible contact methods
- Product structured data: price, availability, images, and identifiers
- Site quality: HTTPS, performance, homepage metadata, and crawlability
- Robots.txt and sitemap coverage for key storefront URLs
FAQ
- Can Shopping Rescue reinstate my Merchant Center account?
- No. We provide independent diagnostics and remediation guidance. Reinstatement decisions are made solely by Google.
- Do I need to connect my Google account?
- No for the free scan. We analyze your public storefront. A paid Merchant Center connection is optional for deeper sync on monitoring plans.
- How fast will I get results?
- Most free scans complete within a few minutes. You receive a risk score and sample findings before upgrading to the full audit.
Related issues
Run a free scan on your storefront
Get a risk score and sample findings in minutes. Upgrade to the full audit when you need every issue, evidence URL, and PDF report.